Question 1

How does MRRescue access my Stripe account?

Accepted Answer

Read-only OAuth. We detect failed invoices and subscription events but can never charge customers, modify subscriptions, or access sensitive data. You can disconnect in one click.

Question 2

What emails do my customers receive?

Accepted Answer

A 6-step recovery sequence when a payment fails (1h, 24h, 72h, 7d, 14d, 30d), a save-flow when someone cancels, renewal reminders, expiring card alerts, trial-ending notifications, and win-back campaigns. All branded with your logo and colors.

Question 3

What happens when a customer tries to cancel?

Accepted Answer

We detect the intent in real time and send a personalised save-flow. On Growth, our AI segments customers by MRR — high-value accounts get a VIP offer (40% off 6 months), others get a standard discount or a free 30-day pause.

Question 4

What are the Growth AI features?

Accepted Answer

Growth adds: AI Churn Insights (patterns and action items from your exit data), Churn Risk Score per subscriber, AI-personalised win-back emails, Weekly AI digest, Smart cancel-flow with MRR-based segmentation, Churn Spike Alerts, In-app recovery widget, Zero Churn Potential projection, and MRR Stress Test simulator.

Question 5

What's the in-app recovery widget?

Accepted Answer

A JavaScript snippet you embed on your cancellation page. It shows a branded modal offering your customer a free 30-day pause instead of cancelling — no code required beyond one script tag.

Question 6

What's the free diagnosis?

Accepted Answer

Connect your Stripe account and we scan 90 days of failed and uncollectible invoices. You see exactly how much you've lost — before you pay anything. No credit card required.

Question 7

What does 'Real MRR vs Stripe MRR' mean?

Accepted Answer

Stripe counts subscriptions set to cancel-at-period-end as active MRR. MRRescue shows you the true number — stripping out the revenue you've already lost but that Stripe hasn't removed from your dashboard yet.

Question 8

What if it doesn't work for me?

Accepted Answer

14-day free trial on every plan. Cancel before day 15, pay nothing. No questions asked.

We're here to help

Support

Sales & partnerships

Ready to stop losing MRR?