FAQ
Frequently asked questions
Everything you need to know before connecting Stripe.
How it works
How does MRRescue access my Stripe account?
Read-only OAuth. We detect failed invoices and subscription events but can never charge customers, modify subscriptions, or access sensitive data. You can disconnect in one click from Dashboard → Settings → Integrations.
What is the free diagnosis?
Connect your Stripe account and we scan 90 days of failed and uncollectible invoices. You see exactly how much MRR you've lost to failed payments — before you pay anything. No credit card required.
Does it work with all Stripe billing models?
Yes. MRRescue monitors invoice.payment_failed and customer.subscription events, which fire for recurring subscriptions created via Stripe Billing, Stripe Checkout, and the direct API. One-time payments are not covered.
Do I need a developer to set this up?
No. Setup is a read-only Stripe OAuth connection — click 'Connect Stripe', authorize, and you're done. No webhooks to configure, no code to deploy. The only optional developer step is adding the cancellation widget snippet if you want the in-app pause modal (Growth plan).
Emails & customer experience
What emails do my customers receive?
A 6-step recovery sequence when a payment fails (1h → 24h → 72h → 7d → 14d → 30d), a save-flow when someone cancels, renewal reminders, expiring card alerts, trial-ending notifications, and win-back campaigns. All branded with your logo and colors.
Do my customers know the emails are automated?
The emails arrive from your domain with your branding — your logo, colors, and sender name. To your customers it looks like your own transactional email, not a third-party tool.
Can customers unsubscribe from recovery emails?
Recovery emails are transactional — they relate directly to a payment failure on the customer's own account. They are not marketing emails and do not require a CAN-SPAM/GDPR opt-out. MRRescue automatically stops sending once a payment is recovered or the subscription is cancelled.
What happens when a customer tries to cancel?
We detect the intent in real time and send a personalised save-flow. On Growth, our AI segments customers by MRR — high-value accounts get a VIP offer (40% off 6 months), others get a standard discount or a free 30-day pause.
Growth plan & AI features
What are the Growth AI features?
Growth adds: AI Churn Insights (patterns + action items from your exit data), Churn Risk Score per subscriber, AI-personalised win-back emails, Weekly AI digest, Smart cancel-flow with MRR-based segmentation, Churn Spike Alerts, In-app recovery widget, Zero Churn Potential projection, and MRR Stress Test simulator.
What's the in-app recovery widget?
A JavaScript snippet you embed on your cancellation page. It shows a branded modal offering your customer a free 30-day pause instead of cancelling — no code required beyond one script tag.
What is 'Real MRR vs Stripe MRR'?
Stripe counts subscriptions set to cancel-at-period-end as active MRR. MRRescue shows you the true number — stripping out the revenue you've already lost but that Stripe hasn't removed from your dashboard yet.
Pricing & billing
Is there a free trial?
Yes — every plan includes a 14-day free trial. No credit card required until day 15. Cancel before day 15 and pay nothing.
Is there a difference between monthly and annual pricing?
Annual plans cost the equivalent of ~10 months instead of 12 — roughly a 17% discount. Starter annual is €299.99/yr (€24.99/mo), Pro annual is €599.99/yr (€49.99/mo), Growth annual is €899.99/yr (€74.99/mo). The early-access 50% discount applies on top for annual plans.
How do I cancel or switch plans?
You can cancel your subscription at any time from Dashboard → Settings → Billing. Your access stays active until the end of the current billing period. To switch between monthly and annual, or to downgrade tiers, use the same billing page.
Is there a minimum MRR requirement?
No. MRRescue's Starter plan starts at €29.99/month with no volume minimum. Pre-revenue and early-stage founders are welcome.
Privacy & security
What happens to my customers' data?
We access only the data needed to run recovery: failed invoice amounts, customer emails, and subscription status. We never store payment card details. Data is encrypted at rest and in transit. See our Privacy Policy for full details.
Is MRRescue GDPR compliant?
Yes. We process only the data necessary to provide the service (failed invoice detection and recovery emails). Customers can request deletion of their data at any time. Our Privacy Policy details all data handling practices.
Still have questions?
We're happy to help. Reach out and we'll get back to you within a few hours.